Clear return windows, straightforward refunds, and a support team ready to help if something isn't right.
Prime Used Engines is committed to customer satisfaction on every order. Because we sell used and salvaged engines, transmissions, and auto parts, we maintain a structured return window for eligible items rather than an open-ended return policy. This approach lets us keep prices low while still giving customers a fair opportunity to return an item that was ordered by mistake, does not fit as expected, or is not needed after all.
This policy explains which items are eligible for return, the return window that applies to each product type, applicable restocking fees, and the exact process for starting a return. It also covers what happens if a part arrives damaged or incorrect. This policy applies to all orders finalized by phone or email with a Prime Used Engines sales representative.
To be eligible for a return, an item generally must meet all of the following conditions:
Return windows vary by product type due to differences in testing, handling, and resale requirements. The table below outlines the standard return window and condition requirements for each category.
| Product Type | Return Window | Condition Required |
|---|---|---|
| Used Engines & Transmissions | 7 Days from delivery | Must be uninstalled and in original condition; subject to restocking fee |
| Electrical & Accessory Parts (alternators, starters) | 14 Days from delivery | Unused and uninstalled, in original condition |
| General Auto Parts (radiators, suspension, brake components) | 14 Days from delivery | Unused and uninstalled, in original condition |
| Special Order / Custom Sourced Parts | Non-Returnable | Noted as non-returnable at time of order |
Certain items cannot be returned once the order is placed, including:
Because engines and transmissions require re-inspection, re-testing, and re-listing before they can be resold, eligible returns of these items may be subject to a restocking fee of up to 20% of the purchase price. This fee helps cover the labor and handling costs associated with verifying the part's condition before it is returned to inventory. Restocking fees, if applicable, will be disclosed by our sales team when a return is authorized. Electrical and general auto parts returned unused and in original condition are typically not subject to a restocking fee, though this may vary based on the specific item and its condition upon inspection.
To start a return, please follow these steps:
Approved refunds are issued to the original payment method used at the time of purchase, or as otherwise agreed upon with your sales representative. Once an item passes inspection, refunds are typically processed within 5-10 business days. Processing times may vary slightly depending on your bank or payment provider.
If your order arrives damaged in transit, or if you receive the wrong part, please report the issue to our team within 48 hours of delivery. Please include clear photos of the item, the packaging, and any visible damage or labeling discrepancy. Once verified, we will arrange a replacement part or a full refund at no additional cost to you, including covering the cost of return shipping for the incorrect or damaged item.
Who pays for return shipping depends on the reason for the return:
Our team is ready to help you start a return, check eligibility, or answer any questions about this policy.
Whether you have a return question or need help starting a claim, our team is just a call or email away.